> For the complete documentation index, see [llms.txt](https://replai-1.gitbook.io/replai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://replai-1.gitbook.io/replai-docs/faq-and-troubleshooting/faq.md).

# FAQ

## FAQ

### Trial & Subscription

<details>

<summary>What is the free trial and how does it work?</summary>

Every new workspace starts with a 7-day trial.

You add a card at signup.

You are not charged during the trial.

The saved card is charged when the trial ends unless you cancel first.

</details>

<details>

<summary>What happens when my trial ends?</summary>

If you keep the subscription, the saved card is charged.

If you do not subscribe, the workspace is paused.

You can subscribe later to restore service.

</details>

<details>

<summary>How do I cancel before being charged?</summary>

Cancel during the trial before the end date.

No subscription charge is taken if you cancel in time.

</details>

### Sources & Connectors

<details>

<summary>Which sources can I connect?</summary>

You can connect **GitBook**, **Website crawler**, and **Q\&A snippets** today.

**Notion**, **Confluence**, **Zendesk**, and **Intercom** are roadmap items.

</details>

<details>

<summary>Can I use multiple sources for one assistant?</summary>

Yes.

Sources are shared across assistants in a many-to-many model.

You can connect a source once and attach it to any assistant that needs it.

</details>

<details>

<summary>Do I need my own AI key?</summary>

No.

BYOK is optional.

Managed wallet is another billing path when it is enabled for your workspace.

</details>

### Tiers & Capabilities

<details>

<summary>What's the difference between Answer, Agent, and Live?</summary>

**Answer** handles grounded self-serve answers.

**Agent** adds HTTP actions, MCP, and white-label.

**Live** adds human handoff, queueing, presence, and seats.

</details>

<details>

<summary>Can the assistant take actions in my systems?</summary>

Yes.

That starts on **Agent** with HTTP actions and MCP.

</details>

<details>

<summary>Can I hide the "Powered by Replai" branding?</summary>

Yes.

White-label is available on **Agent** and **Live**.

</details>

<details>

<summary>What happens when I hit the conversation limit?</summary>

The widget pauses gracefully for new conversations by default.

Visitors see an availability message instead of a technical error.

You can opt in to overage at **€0.10 per conversation**.

</details>

<details>

<summary>How do Live seats work?</summary>

Each Live assistant includes 1 seat.

Extra seats cost **€48.99 / month** or **€489.99 / year**.

Only owners, admins, and staff can hold seats.

</details>

### Widget & Setup

<details>

<summary>How do I install the widget?</summary>

Enable the assistant first.

Install the widget with one script tag.

Then allow the domains where it should run.

</details>

<details>

<summary>Can the assistant say "I don't know"?</summary>

Yes.

Replai declines gracefully instead of guessing.

It can then offer lead capture or handoff.

</details>

<details>

<summary>What happens during a human handoff?</summary>

The visitor confirms the handoff.

The conversation enters the queue.

The agent sees the transcript and an AI summary before replying.

When the human resolves the conversation, control returns to the assistant.

</details>

<details>

<summary>How do I contact support, request a feature, or report a bug?</summary>

If you are signed in, open **Contact us** in the dashboard sidebar.

Choose **Feature request**, **Bug report**, **Question**, or **Something else**.

Then add a subject and message and send it.

If you are not signed in, use the contact form on the public website.

For the full flow, see [Getting help](/replai-docs/faq-and-troubleshooting/getting-help.md).

</details>

### Data & Privacy

<details>

<summary>How fast does re-sync happen?</summary>

Re-sync follows the selected schedule.

That can be daily, weekly, monthly, yearly, or custom.

You can also trigger a manual sync.

</details>

<details>

<summary>How many assistants can I run?</summary>

You can run as many assistants as needed.

Each assistant is billed on its own tier.

</details>

<details>

<summary>Where is my data hosted?</summary>

Ask us for the current production hosting region before you make a data residency commitment.

</details>

### Related links

* [Getting help](/replai-docs/faq-and-troubleshooting/getting-help.md)
* [Pricing overview](/replai-docs/pricing-and-billing/pricing-overview.md)
* [Sources overview](/replai-docs/connectors-sources/sources-overview.md)
* [Providers](/replai-docs/ai-and-models/providers.md)
* [General troubleshooting](/replai-docs/faq-and-troubleshooting/general-troubleshooting.md)


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://replai-1.gitbook.io/replai-docs/faq-and-troubleshooting/faq.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.