> For the complete documentation index, see [llms.txt](https://replai-1.gitbook.io/replai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://replai-1.gitbook.io/replai-docs/analytics-and-insights/reports.md).

# Reports

## Reports

Reports show outcome trends across your assistants.

Use them to measure coverage, quality, and follow-up volume over time.

### Date range

Reports default to the last 30 days.

You can also choose a custom range.

### Metrics

Reports can include:

* Conversations
* Questions
* Deflection
* CSAT
* Customer rating
* Unanswered
* Leads
* Handed to human

### How to read the numbers

**Deflection** is the share resolved by the assistant itself.

It is not a claim about prevented support tickets.

**CSAT** tracks thumbs feedback on messages.

**Customer rating** tracks the separate 1 to 5 star end-of-chat rating.

### Export

You can export report data as CSV.

{% hint style="info" %}
Transcript retention does not remove preserved aggregate report totals.
{% endhint %}

### Related links

* [Transcripts & exploration](/replai-docs/analytics-and-insights/transcripts-and-exploration.md)
* [Unanswered questions & content gaps](/replai-docs/analytics-and-insights/unanswered-questions-and-content-gaps.md)
* [Lead capture & leads inbox](/replai-docs/analytics-and-insights/lead-capture-and-leads-inbox.md)
* [Shareable agency reports](/replai-docs/analytics-and-insights/shareable-agency-reports.md)


---

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